TERMS AND CONDITIONS

North of Now
Last updated: Dec 2025

1. About These Terms

These terms govern your use of the North of Now website and counselling services. By using this website or booking services, you agree to these terms.

2. Our Services

North of Now provides online counselling and psychotherapy services. Our counsellor is a registered member of the National Counselling & Psychotherapy Society (NCPS) and works according to their Code of Ethical Practice.

Services are provided for adults aged 18 and over. We do not provide emergency services, medical diagnosis, or crisis intervention.

3. Bookings and Payments

All sessions must be booked and paid for in advance through our online system. Sessions cost £55 for 50 minutes. Payment is processed securely via [payment provider].

4. Cancellations

48 hours' notice is required to cancel or reschedule without charge. Late cancellations or no-shows are charged in full. We reserve the right to cancel sessions due to counsellor illness or emergency, with full refunds provided.

5. Use of Website

You may not:

- Use the website for any unlawful purpose

- Attempt to gain unauthorised access to any part of the site

- Transmit harmful or malicious content

- Copy or reproduce content without permission

6. Intellectual Property

All content on this website, including text, graphics, and logos, belongs to or is licensed to North of Now and is protected by copyright law.

7. Limitation of Liability

Counselling outcomes cannot be guaranteed. North of Now accepts no liability for any indirect or consequential losses. Our total liability is limited to the fee paid for the relevant session.

8. Changes to Terms

We may update these terms periodically. Continued use of our services indicates acceptance of any changes.

9. Governing Law

These terms are governed by UK law.

10. Contact

For questions about these terms, contact:

[email protected]

North of Now

Clyde Offices

2nd Floor

48 West George Street

Glasgow

G2 1BP

PRIVACY POLICY

North of Now

Last updated: Dec 2025

1. Introduction

North of Now respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information in compliance with UK GDPR and the Data Protection Act 2018.

2. Data Controller

Tina Henry-Hughes, North of Now  

Email: [email protected]

3. Information We Collect

We collect:

- Contact information (name, email, phone number)

- Consultation forms and assessment information

- Session notes (kept minimal and confidential)

- Payment and billing information

- Website usage data via cookies

4. How We Use Your Information

Your data is used to:

- Provide counselling services

- Process payments and bookings

- Communicate about appointments

- Comply with legal and professional obligations

- Maintain professional records

5. Legal Basis for Processing

We process your data based on:

- Contract (to provide counselling services)

- Legal obligations (record keeping requirements)

- Legitimate interests (maintaining professional standards)

- Consent (for sensitive health information)

6. Data Sharing

We will never sell your data. Information may only be shared:

- With your explicit consent

- Where legally required

- To prevent serious harm

- Anonymously in clinical supervision

7. Data Security

We implement appropriate security measures including:

- Encrypted storage of digital records

- Secure video platforms for sessions

- Password-protected systems

- Limited access to personal data

8. Data Retention

Counselling records are kept securely for 7 years as required by professional insurance. Booking and payment records are kept for 6 years for tax purposes.

9. Your Rights

You have the right to:

- Access your personal data

- Request corrections

- Request deletion (subject to legal requirements)

- Restrict processing

- Data portability

- Withdraw consent

To exercise these rights, contact us in writing.

10. Third-Party Services

We use secure third-party services for:

- Payment processing: [Provider name]

- Video sessions: [Platform name]

- Email communications: [Provider name]

Each has their own privacy policy.

12. Complaints

If you're unhappy with how we handle your data, you can:

- Contact us directly

- Lodge a complaint with the ICO: ico.org.uk

13. Updates

We may update this policy periodically. Significant changes will be communicated via email.

14. Contact

For privacy queries or to exercise your rights:

[email protected]

North of Now

Clyde Offices

2nd Floor

48 West George Street

Glasgow

G2 1BP

Cookie Policy

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